Live Selling - Online Bill Pay

We value your safety and security. Please be aware that social media platforms, including Facebook, can sometimes be targeted by scammers. To ensure your transactions and personal information remain secure, please follow these guidelines:

1. Official Communication:

• We will never send friend requests or private messages from personal accounts. All official communications from our business will come directly from our verified business page or email address, thediamondtrovellc@gmail.com.

2. Verify Our Contact Information:

• Only engage with messages and requests that come from our official business page or our verified email address. If you receive a message from an account that does not match our official details, please disregard it or better yet, block it.

3. Report Suspicious Activity:

• If you suspect that you have been contacted by a scammer or if you receive any suspicious messages pretending to be from us, please report it to the relevant social media platform and contact us immediately at thediamondtrovellc@gmail.com.

4. Confirm Your Orders:

• For any concerns or to confirm your orders, please use the contact information provided on our official business page or website. We are here to assist you and ensure a secure shopping experience.

Thank you for your vigilance and for choosing to shop with us. Your security is our top priority. 

• Credit and Debit Card
• PayPal 
• Venmo
• Zelle
• Apple Pay
• Wire Transfers

For PayPal, wire and Zelle transfer payments, please reach out to our business page to receive the information. We mostly recommend wire or Zelle transfers to avoid the credit or debit card fees your bank charge you.

For credit, debit, Apple Pay and Google Pay, please use the GO TO PAYMENTS button at the top of this page. 

Most customers communicate with us directly through our Facebook Business Page and complete the transaction from there. 

As a Limited Liability Company (LLC), we are required to charge applicable taxes and fees for all transactions. When paying through PayPal/Venmo, please be aware of the following details:

Taxes and Fees:

• Sales Tax: All orders will be subject to sales tax based on your location and applicable state or local tax laws.
• PayPal Processing Fee: A 5% PayPal processing fee will be added to the total amount of your purchase. This fee covers PayPal’s transaction handling and ensures secure payment processing.

• Total Amount: The total amount due will include the cost of the product(s) or service(s), applicable sales tax, and the 5% PayPal fee.
• Final Charge: The final charge reflected in your PayPal account will include the full order total, incorporating both sales tax and the PayPal fee.

• You will receive a detailed invoice showing the breakdown of your purchase, including taxes and fees, once your transaction is complete.

Thank you for participating in our live selling event! Please review the following details regarding payments, invoicing, and shipping:

Live Selling Events:

• Will be held through our Facebook page: www.facebook.com/thediamondtrove/

• You will receive a detailed invoice within 24-48 business hours following the livestream. This invoice will include a breakdown of your purchase and any applicable taxes and fees. 

• To complete your purchase from our live selling event, please use the "Pay Now" button below to pay the amount due as noted in your invoice.
• To ensure a smooth processing of your order from our live selling event, please submit a screenshot of your payment confirmation through the Facebook page. This step helps us validate and expedite your transaction.
• Payment processing and validation will take approximately 2-3 business days from the time of invoice receipt. Please ensure that your payment information is accurate to avoid delays.

• Once payment has been processed and validated, your order will be shipped within 3-5 business days. You will receive a shipping confirmation and tracking information once your order is on its way.

Thank you for joining our live event and for your continued support. 

Please note that our collections include a variety of stunning jewelry designs, we do not hold the copyright for some of these pieces. These designs are used for inspiration only and are not original to us. We collaborate with various suppliers to offer these collections. Rest assured, all items are made from genuine gold, diamonds, and gems. We appreciate your understanding and support.